The following page of our site is intended to answer the most frequently asked questions relating to our service.
Of course, we are authorized dealers of the most important national and international brands present in our catalog. All available products generally come from the original manufacturer's factory or our physical outlets.
For more information on how to obtain the restructuring bonus, visit the dedicated page.
Form consultants are ready and available to assist you in planning.
Many items in our catalog are not uploaded on the shop-online for further information and insights on the merchandise catalogs you can contact us.
Each product in the main catalog has a label relating to the manufacturing plant. Sometimes the packaging itself may bear the brand of the house. For products in outlets, on the other hand, the presence of original labels or packaging is not guaranteed.
The warranty right can be claimed in accordance with (art. 128 and ss. of the Italian Consumer Code). The condition is placed on the appropriate use of the purchased product and the presentation of the delivery note. The return costs are borne by the producers and FORMA DESIGN. To be able to carry out the return process, you must contact the customer service, who will guide you in presenting the necessary material.
The following payment method can only be activated upon request. For information on payment by bank transfer, contact customer service.
The following payment method can only be activated upon request. For information on cash on delivery, please contact customer service.
If you have received a credit to spend on the FORMA DESIGN shop, by clicking on the buy your gift button you can directly take advantage of the discount during check-out. If your browser does not support this function, you can copy and paste the code in the "Do you have a gift certificate?" field.
If you have made a purchase that is less than the value of the credit received, you can repeat the purchase procedure and receive the remaining discount.
Coupons are generated and shared directly by our email marketing service. In order to apply the discount, simply enter the site, purchase a product and enter the promotional code on the "check-out" page.
By entering the VAT number in the details of the "billing details" form, the confirmation email will include all the details relating to the issue of an invoice. In order to request digital billing, please contact customer service.
The standard shipping cost for Italy is € 4 plus € 1 for each item in the cart.
For some products that are particularly bulky or difficult to transport, the fee applied varies from 20€, 50€ or € 100, on these products upon request to the customer care it is possible to insert some accessory services such as delivery to the floor and delivery to the floor and assembly.
Shipping cost for UE and Extra UE country will be indicated at checkout page.
Free on-site collection is available for all products at these addresses.
Many items found in the product catalog are handcrafted and require variable delivery times and can sometimes reach 6/8 weeks. For items of continuous production, it is possible to provide for a delivery in Italy within 2/15 days from the time of order. The final delivery times are communicated at the moment of taking charge by the shipper.
Yes, to request this additional service you can contact customer service.
When checking out, select the recipient's address as the "delivery address" and contact customer service for delivery management.
Shipments can be managed from the site at checkout.
If a delivery abroad is requested, it is possible to contact customer service, the order will be managed flexibly almost all over the world. Some countries might involve customs fees.
For goods with a standard size, the courier will attempt telephone contact and in case of absence with missed notice will make a new delivery attempt. Subsequently the goods will remain in stock at the branch of the shipping company closest to your address.
In the case of bulky items and/or delivered by local couriers and/or inclusive of assembly service, the second delivery attempt or reimbursement of the related charges is not guaranteed.
Deliveries generally take place from Monday to Friday, approximately between 09:00 and 18:00. Holidays excluded. For a specific request, please contact customer service.
If the order has not already been shipped it is necessary to write an email with the order reference and the new address to customer service.
PLEASE NOTE: in case of change of destination the shipment could be delayed by 2-3 working days.
Choose the product you want to buy, add it to the cart and go to checkout. If you request extra delivery outside the EU, you will be put in contact with our consultants to better manage the shipment of the goods.
Orders are generally processed within 24 hours and therefore they can be canceled within the same time frame. Alternatively, it is possible to request a return.
The right of reconsideration allows the return of the goods within the fourteenth day of delivery. Alternatively, you can request a coupon that can be spent on the website or in our stores. The goods may not have been used and must be delivered with the original packaging. Handcrafted and customized products are excluded from the return policy.
It is possible to request a replacement. Contact us directly or by e-mail and we will guide you through the procedure to verify the type of damage in question.
We suggest you to check with the delivery manager that both the packaging and the contents are in good condition. Also check that the number of packages corresponds to those indicated on the delivery note. If you have noticed any problems you can indicate and sign the words "Accept with reserve" on the shipping receipt and contact customer service to report the problems.
The FORMA DESIGN digital information service allows you to unsubscribe any time. By entering the email received, you can select unsubscription at the bottom.
No problem: choose the "Forgot your password?" from the Login window. You will receive by email the link to securely set the new password of your account (if you do not receive our email immediately, also check the Promotions tab of your inbox). For doubts or assistance, write to us.
The data within the site are processed in accordance with the law ascribed to (Italian and EU Legislative Decree No. 196/03). As regards the subject matter of data processing, the purpose is to prevent the processing from taking place without the electronic consent of the person entitled. For more information, visit the Privacy Policy page.
You can request assistance by contacting us directly through technical support specifying the information requested in the appropriate form. Once we have received your report we will take charge of it and, if necessary, we will contact you to guide you in solving the problem.
For more than ten years we have been involved in designing and building your home, your restaurant, your work space step by step. FORMA is a furniture and design showroom, born from the desire to offer a complete service to the customer, with custom-designed furniture solutions from the best brands.
- 16 years of activity
- 50+ contract projects
- 3 showrooms and 1300sqm of exhibition space
- 200+ completed projects
- 15 professionals