{"id":144938,"date":"2021-03-11T11:46:53","date_gmt":"2021-03-11T10:46:53","guid":{"rendered":"https:\/\/shop.formadesign.it\/warranty-and-complaints\/"},"modified":"2021-03-11T11:51:33","modified_gmt":"2021-03-11T10:51:33","slug":"warranty-and-complaints","status":"publish","type":"page","link":"https:\/\/shop.formadesign.it\/en\/warranty-and-complaints\/","title":{"rendered":"Warranty and Complaints"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><section class=\"vc_row wpb_row vc_row-fluid  vc_custom_1604684800694    hongo_responsive_1604684800700\"><div class=\"wpb_column vc_column_container col-xs-mobile-fullwidth vc_col-sm-3\"><div class=\"vc_column-inner vc_custom_1604684251849  hongo_responsive_1604684251854\"><div class=\"wpb_wrapper\">[vc_widget_sidebar sidebar_id=&#8221;servizi-e-legal&#8221;]<\/div><\/div><\/div><div class=\"wpb_column vc_column_container col-xs-mobile-fullwidth vc_col-sm-9\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"alt-font heading-style-1 vc_custom_1615459787609  hongo_responsive_1615459787612 heading-1 hongo-section-heading hongo_font_1615459787608\">Intro<\/div><div class=\"text-block-content hongo-text-block-1 vc_custom_1604685356525 last-paragraph-no-margin\"><p><span style=\"font-weight: 400;\">We make sure that your online purchases are safe, we use certified electronic payments, accurate packaging and a guarantee on products for this. <\/span><span style=\"font-weight: 400;\">In fact, all the items in our e-shop are covered by a 24-month warranty for lack of conformity.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/section><section class=\"vc_row wpb_row vc_row-fluid  vc_custom_1603907349479   wow fadeIn\"><div class=\"wpb_column vc_column_container col-xs-mobile-fullwidth vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">[vc_separator css=&#8221;.vc_custom_1604684582019{padding-top: 20px !important;padding-bottom: 60px !important;}&#8221;]<div class=\"alt-font heading-style-1 vc_custom_1615459877507 heading-2 hongo-section-heading hongo_font_1615459877506\">Return for defects or non-conformity<\/div><div class=\"text-block-content hongo-text-block-2 vc_custom_1604685610006 last-paragraph-no-margin\"><p><span style=\"font-weight: 400;\">If the purchased product is damaged due to transport or production defects, <\/span><span style=\"font-weight: 400;\">FORMA DESIGN Srl <\/span><span style=\"font-weight: 400;\">undertakes the substitution of the product under warranty and without any charge. <\/span><span style=\"font-weight: 400;\">To exercise this right, it is necessary to: send a written communication addressed to <\/span><span style=\"font-weight: 400;\">FORMA DESIGN Srl <\/span><span style=\"font-weight: 400;\">(via e-mail <\/span><span style=\"font-weight: 400;\">info@formadesign.it<\/span><span style=\"font-weight: 400;\">) within 5 days from the date of receipt of the goods, indicating the references to the order, the damaged or defective product and the details of the defect found. Our Customer Service will contact you to arrange the replacement.<\/span><\/p>\n<\/div>[vc_separator css=&#8221;.vc_custom_1603909198797{padding-top: 40px !important;padding-bottom: 20px !important;}&#8221;]<\/div><\/div><\/div><\/section><section class=\"vc_row wpb_row vc_row-fluid  vc_custom_1603906287426   wow fadeIn\"><div class=\"wpb_column vc_column_container col-xs-mobile-fullwidth vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"alt-font heading-style-1 vc_custom_1615459888450 heading-3 hongo-section-heading hongo_font_1615459888449\">Important<\/div><div class=\"text-block-content hongo-text-block-3 vc_custom_1604685686969 last-paragraph-no-margin\"><p><span style=\"font-weight: 400;\">In order to be replaced the product must be carefully sealed in its original packaging. <\/span><span style=\"font-weight: 400;\">FORMA DESIGN Srl <\/span><span style=\"font-weight: 400;\">will carry out the replacement at the address indicated on the invoice as soon as possible.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/section>\n<\/div>","protected":false},"excerpt":{"rendered":"[vc_widget_sidebar sidebar_id=\"servizi-e-legal\"]IntroWe make sure that your online purchases are safe, we use certified electronic payments, accurate packaging and a guarantee on products for this. In fact, all the items in our e-shop are covered by a 24-month warranty for lack of conformity. [vc_separator css=\".vc_custom_1604684582019{padding-top: 20px !important;padding-bottom: 60px !important;}\"]Return for defects or non-conformityIf the purchased product is damaged due to transport or production defects, FORMA DESIGN Srl undertakes the substitution of the product under warranty and without any charge. To exercise this right, it is necessary to: send a written communication addressed to FORMA DESIGN Srl (via e-mail info@formadesign.it) within 5 days from the date of receipt of the goods, indicating the references to the order, the damaged or defective product and the details of the defect found. Our Customer Service will contact you to arrange the replacement. [vc_separator css=\".vc_custom_1603909198797{padding-top: 40px !important;padding-bottom: 20px !important;}\"]ImportantIn order to be replaced the product must be carefully sealed in its original packaging. FORMA DESIGN Srl will carry out the replacement at the address indicated on the invoice as soon as possible.","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-144938","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/shop.formadesign.it\/en\/wp-json\/wp\/v2\/pages\/144938","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shop.formadesign.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shop.formadesign.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shop.formadesign.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shop.formadesign.it\/en\/wp-json\/wp\/v2\/comments?post=144938"}],"version-history":[{"count":8,"href":"https:\/\/shop.formadesign.it\/en\/wp-json\/wp\/v2\/pages\/144938\/revisions"}],"predecessor-version":[{"id":144950,"href":"https:\/\/shop.formadesign.it\/en\/wp-json\/wp\/v2\/pages\/144938\/revisions\/144950"}],"wp:attachment":[{"href":"https:\/\/shop.formadesign.it\/en\/wp-json\/wp\/v2\/media?parent=144938"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}