{"id":144464,"date":"2021-03-04T17:19:39","date_gmt":"2021-03-04T16:19:39","guid":{"rendered":"https:\/\/shop.formadesign.it\/faqs\/"},"modified":"2021-10-05T16:21:46","modified_gmt":"2021-10-05T14:21:46","slug":"faqs","status":"publish","type":"page","link":"https:\/\/shop.formadesign.it\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><section data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" class=\"vc_row wpb_row vc_row-fluid  vc_custom_1603968248119   hongo-stretch-content hongo-stretch-content-fluid  hongo_responsive_1603968248124\"><div class=\"wpb_column vc_column_container col-xs-mobile-fullwidth vc_col-sm-3\"><div class=\"vc_column-inner vc_custom_1603983433190  hongo_responsive_1603983433195\"><div class=\"wpb_wrapper\">[vc_widget_sidebar sidebar_id=&#8221;servizi-e-legal&#8221;]<\/div><\/div><\/div><div class=\"wpb_column vc_column_container col-xs-mobile-fullwidth vc_col-sm-9\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"alt-font heading-style-1 heading-1 hongo-section-heading hongo_font_1614875123301\">Frequently asked questions from users<\/div><div class=\"text-block-content hongo-text-block-1 vc_custom_1603967116351 last-paragraph-no-margin\"><p>The following page of our site is intended to answer the most frequently asked questions relating to our service.<\/p>\n<\/div><\/div><\/div><\/div><\/section><div class=\"vc_row-full-width vc_clearfix\"><\/div><section data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" class=\"vc_row wpb_row vc_row-fluid  vc_custom_1603968215860   hongo-stretch-content hongo-stretch-content-fluid  hongo_responsive_1603968215865\"><div class=\"wpb_column vc_column_container col-xs-mobile-fullwidth vc_col-sm-6\"><div class=\"vc_column-inner vc_custom_1563877747979  hongo_responsive_1563877747985\"><div class=\"wpb_wrapper\"><div class=\"alt-font heading-style-1 heading-2 hongo-section-heading hongo_font_1614875939776\">General informations<\/div><div class=\"separator-style-2 vc_custom_1561642938467 separator-style2-1\"><\/div><div id=\"accordion-style-4-1\" class=\"panel-group accordion-style-4 accordion-style-4-1\"><div class=\"panel panel-default\"><div class=\"panel-heading active-accordion\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-4-1\" href=\"#accordion-one-link-1\"><div class=\"panel-title alt-font\">Is FORMA an authorized reseller of all the brands on the site?<span class=\"pull-right\"><i class=\"ti-minus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-1\" class=\"panel-collapse collapse in\"><div class=\"panel-body\"><p>Of course, we are authorized dealers of the most important national and international brands present in our catalog. All available products generally come from the original manufacturer's factory or our physical outlets.<\/p>\n<\/div><\/div><\/div><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-4-1\" href=\"#accordion-one-link-2\"><div class=\"panel-title alt-font\">Can I take advantage of the Furniture Bonus for the year 2021?<span class=\"pull-right\"><i class=\"ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-2\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>For more information on how to obtain the restructuring bonus, visit the <a href=\"https:\/\/shop.formadesign.it\/en\/furniture-bonuses\/\" target=\"_blank\" style=\"text-decoration: underline; font-weight: bold;\">dedicated page<\/a>.<\/p>\n<\/div><\/div><\/div><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-4-1\" href=\"#accordion-one-link-3\"><div class=\"panel-title alt-font\">Is FORMA DESIGN able to assist me to furnish an entire private or public space?<span class=\"pull-right\"><i class=\"ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-3\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>Form consultants are ready and available to <a href=\"https:\/\/shop.formadesign.it\/en\/services-consultancy-decor\/\" target=\"_blank\" style=\"text-decoration: underline; font-weight: bold;\">assist you in planning<\/a>.<\/p>\n<\/div><\/div><\/div><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-4-1\" href=\"#accordion-one-link-4\"><div class=\"panel-title alt-font\">Is it possible to request furniture items that are not on the online shop?<span class=\"pull-right\"><i class=\"ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-4\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>Many items in our catalog are not uploaded on the shop-online for further information and insights on the merchandise catalogs you can <a href=\"https:\/\/shop.formadesign.it\/en\/contacts\/\" target=\"_blank\" style=\"text-decoration: underline; font-weight: bold;\">contact us<\/a>.<\/p>\n<\/div><\/div><\/div><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-4-1\" href=\"#accordion-one-link-5\"><div class=\"panel-title alt-font\">Does the goods have a quality certificate? How do I check that they are original products?<span class=\"pull-right\"><i class=\"ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-5\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>Each product in the main catalog has a label relating to the manufacturing plant. Sometimes the packaging itself may bear the brand of the house. For products in outlets, on the other hand, the presence of original labels or packaging is not guaranteed.<\/p>\n<\/div><\/div><\/div><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-4-1\" href=\"#accordion-one-link-6\"><div class=\"panel-title alt-font\">Are the purchased products under warranty?<span class=\"pull-right\"><i class=\"ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-6\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>The warranty right can be claimed in accordance with (art. 128 and ss. of the Italian Consumer Code). The condition is placed on the appropriate use of the purchased product and the presentation of the delivery note. The return costs are borne by the producers and FORMA DESIGN. To be able to carry out the return process, you must <a href=\"https:\/\/shop.formadesign.it\/en\/contacts\/\" target=\"_blank\" style=\"text-decoration: underline; font-weight: bold;\">contact the customer service<\/a>, who will guide you in presenting the necessary material.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container col-xs-mobile-fullwidth vc_col-sm-6\"><div class=\"vc_column-inner vc_custom_1563876455456  hongo_responsive_1563876455461\"><div class=\"wpb_wrapper\"><div class=\"alt-font heading-style-1 heading-3 hongo-section-heading hongo_font_1614876469587\">Payments<\/div><div class=\"separator-style-2 vc_custom_1561642938467 separator-style2-2\"><\/div><div id=\"accordion-style-4-2\" class=\"panel-group accordion-style-4 accordion-style-4-2\"><div class=\"panel panel-default\"><div class=\"panel-heading active-accordion\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-4-2\" href=\"#accordion-one-link-7\"><div class=\"panel-title alt-font\">How does payment by bank transfer work?<span class=\"pull-right\"><i class=\"ti-minus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-7\" class=\"panel-collapse collapse in\"><div class=\"panel-body\"><p>The following payment method can only be activated upon request. For information on payment by bank transfer, contact <a href=\"https:\/\/shop.formadesign.it\/en\/contacts\/\" target=\"_blank\" style=\"text-decoration: underline; font-weight: bold;\">customer service<\/a>.<\/p>\n<\/div><\/div><\/div><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-4-2\" href=\"#accordion-one-link-8\"><div class=\"panel-title alt-font\">Is it possible to pay by cash on delivery?<span class=\"pull-right\"><i class=\"ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-8\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>The following payment method can only be activated upon request. For information on cash on delivery, please contact <a href=\"https:\/\/shop.formadesign.it\/en\/contacts\/\" target=\"_blank\" style=\"text-decoration: underline; font-weight: bold;\">customer service<\/a>.<\/p>\n<\/div><\/div><\/div><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-4-2\" href=\"#accordion-one-link-9\"><div class=\"panel-title alt-font\">How do I redeem the Gift Card credit?<span class=\"pull-right\"><i class=\"ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-9\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>If you have received a credit to spend on the FORMA DESIGN shop, by clicking on the buy your gift button you can directly take advantage of the discount during check-out. If your browser does not support this function, you can copy and paste the code in the \"Do you have a gift certificate?\" field.<\/p>\n<\/div><\/div><\/div><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-4-2\" href=\"#accordion-one-link-10\"><div class=\"panel-title alt-font\">How to use up my Gift Card credit?<span class=\"pull-right\"><i class=\"ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-10\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>If you have made a purchase that is less than the value of the credit received, you can repeat the purchase procedure and receive the remaining discount.<\/p>\n<\/div><\/div><\/div><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-4-2\" href=\"#accordion-one-link-11\"><div class=\"panel-title alt-font\">How can I use the Coupons?<span class=\"pull-right\"><i class=\"ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-11\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>Coupons are generated and shared directly by our email marketing service. In order to apply the discount, simply enter the site, purchase a product and enter the promotional code on the \"check-out\" page.<\/p>\n<\/div><\/div><\/div><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-4-2\" href=\"#accordion-one-link-12\"><div class=\"panel-title alt-font\">How can I request an invoice?<span class=\"pull-right\"><i class=\"ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-12\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>By entering the VAT number in the details of the \"billing details\" form, the confirmation email will include all the details relating to the issue of an invoice. In order to request digital billing, please contact <a href=\"https:\/\/shop.formadesign.it\/en\/contacts\/\" target=\"_blank\" style=\"text-decoration: underline; font-weight: bold;\">customer service<\/a>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><div class=\"vc_row-full-width vc_clearfix\"><\/div><section data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" class=\"vc_row wpb_row vc_row-fluid  vc_custom_1542348171439   hongo-stretch-content hongo-stretch-content-fluid vc_row-o-equal-height vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-has-fill vc_col-sm-12 vc_col-md-6 vc_col-xs-12 wow fadeInLeft\" data-wow-duration= 1200ms><div class=\"vc_column-inner cover-background vc_custom_1614075247442  hongo_responsive_1614075247447\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-has-fill vc_col-sm-12 vc_col-md-6 vc_col-xs-12 wow fadeInRight\" data-wow-duration= 1200ms><div class=\"vc_column-inner vc_custom_1572505165114  hongo_responsive_1572505165118\"><div class=\"wpb_wrapper\"><div class=\"alt-font heading-style-3 vc_custom_1614944579161  hongo_responsive_1614944579163 heading-4 hongo-section-heading hongo_font_1614944579159\">Shipping and Delivery<\/div><div id=\"accordion-style-2-3\" class=\"panel-group accordion-style-2 accordion-style-2-3\"><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-2-3\" href=\"#accordion-one-link-13\"><div class=\"panel-title alt-font\"><span class=\"accordion-title alt-font\">How are the shipping costs calculated?<\/span><span class=\"pull-right\"><i class=\"fa-solid ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-13\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>The standard shipping cost for Italy is \u20ac 4 plus \u20ac 1 for each item in the cart.<br \/>\nFor some products that are particularly bulky or difficult to transport, the fee applied varies from 20\u20ac, 50\u20ac or \u20ac 100, on these products upon request to the <a href=\"https:\/\/shop.formadesign.it\/en\/contacts\/\" target=\"_blank\" style=\"text-decoration: underline; font-weight: bold;\">customer care<\/a> it is possible to insert some accessory services such as delivery to the floor and delivery to the floor and assembly.<br \/>\nShipping cost for UE and Extra UE country will be indicated at checkout page.<br \/>\nFree on-site collection is available for all products at <a href=\"https:\/\/shop.formadesign.it\/en\/showrooms\/\" target=\"_blank\" style=\"text-decoration: underline; font-weight: bold;\">these addresses<\/a>.<\/p>\n<\/div><\/div><\/div><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-2-3\" href=\"#accordion-one-link-14\"><div class=\"panel-title alt-font\"><span class=\"accordion-title alt-font\">How long does it take to receive the ordered products?<\/span><span class=\"pull-right\"><i class=\"fa-solid ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-14\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>Many items found in the product catalog are handcrafted and require variable delivery times and can sometimes reach 6\/8 weeks. For items of continuous production, it is possible to provide for a delivery in Italy within 2\/15 days from the time of order. The final delivery times are communicated at the moment of taking charge by the shipper.<\/p>\n<\/div><\/div><\/div><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-2-3\" href=\"#accordion-one-link-15\"><div class=\"panel-title alt-font\"><span class=\"accordion-title alt-font\">Is it possible to request delivery to the floor and assembly of the goods?<\/span><span class=\"pull-right\"><i class=\"fa-solid ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-15\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>Yes, to request this additional service you can contact <a href=\"https:\/\/shop.formadesign.it\/en\/contacts\/\" target=\"_blank\" style=\"text-decoration: underline; font-weight: bold;\">customer service<\/a>.<\/p>\n<\/div><\/div><\/div><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-2-3\" href=\"#accordion-one-link-16\"><div class=\"panel-title alt-font\"><span class=\"accordion-title alt-font\">How do \"gift deliveries\" work?<\/span><span class=\"pull-right\"><i class=\"fa-solid ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-16\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>When checking out, select the recipient's address as the \"delivery address\" and contact <a href=\"https:\/\/shop.formadesign.it\/en\/contacts\/\" target=\"_blank\" style=\"text-decoration: underline; font-weight: bold;\">customer service<\/a> for delivery management.<\/p>\n<\/div><\/div><\/div><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-2-3\" href=\"#accordion-one-link-17\"><div class=\"panel-title alt-font\"><span class=\"accordion-title alt-font\">Can I request deliveries to an address other than the billing address?<\/span><span class=\"pull-right\"><i class=\"fa-solid ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-17\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>Shipments can be managed from the site at checkout.<\/p>\n<\/div><\/div><\/div><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-2-3\" href=\"#accordion-one-link-18\"><div class=\"panel-title alt-font\"><span class=\"accordion-title alt-font\">How is delivery abroad followed?<\/span><span class=\"pull-right\"><i class=\"fa-solid ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-18\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>If a delivery abroad is requested, it is possible to contact <a href=\"https:\/\/shop.formadesign.it\/en\/contacts\/\" target=\"_blank\" style=\"text-decoration: underline; font-weight: bold;\">customer service<\/a>, the order will be managed flexibly almost all over the world. Some countries might involve customs fees.<\/p>\n<\/div><\/div><\/div><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-2-3\" href=\"#accordion-one-link-19\"><div class=\"panel-title alt-font\"><span class=\"accordion-title alt-font\">If I am not present when the courier arrives, where does my goods go?<\/span><span class=\"pull-right\"><i class=\"fa-solid ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-19\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>For goods with a standard size, the courier will attempt telephone contact and in case of absence with missed notice will make a new delivery attempt. Subsequently the goods will remain in stock at the branch of the shipping company closest to your address.<br \/>\nIn the case of bulky items and\/or delivered by local couriers and\/or inclusive of assembly service, the second delivery attempt or reimbursement of the related charges is not guaranteed.<\/p>\n<\/div><\/div><\/div><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-2-3\" href=\"#accordion-one-link-20\"><div class=\"panel-title alt-font\"><span class=\"accordion-title alt-font\">Is it possible to request delivery on Saturday or Sunday?<\/span><span class=\"pull-right\"><i class=\"fa-solid ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-20\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>Deliveries generally take place from Monday to Friday, approximately between 09:00 and 18:00. Holidays excluded. For a specific request, please contact <a href=\"https:\/\/shop.formadesign.it\/en\/contacts\/\" target=\"_blank\" style=\"text-decoration: underline; font-weight: bold;\">customer service<\/a>.<\/p>\n<\/div><\/div><\/div><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-2-3\" href=\"#accordion-one-link-21\"><div class=\"panel-title alt-font\"><span class=\"accordion-title alt-font\">Is it possible to change the delivery address after placing the order?<\/span><span class=\"pull-right\"><i class=\"fa-solid ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-21\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>If the order has not already been shipped it is necessary to write an email with the order reference and the new address to <a href=\"https:\/\/shop.formadesign.it\/en\/contacts\/\" target=\"_blank\" style=\"text-decoration: underline; font-weight: bold;\">customer service<\/a>.<br \/>\nPLEASE NOTE: in case of change of destination the shipment could be delayed by 2-3 working days.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><div class=\"vc_row-full-width vc_clearfix\"><\/div><section data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" class=\"vc_row wpb_row vc_row-fluid  vc_custom_1572505189661   wow fadeIn hongo-stretch-content hongo-stretch-content-fluid  hongo_responsive_1572505189667\"><div class=\"wpb_column vc_column_container col-xs-mobile-fullwidth vc_col-sm-6\"><div class=\"vc_column-inner vc_custom_1572505173661  hongo_responsive_1572505173666\"><div class=\"wpb_wrapper\"><div class=\"alt-font display-inline-block heading-style-1 heading-5 hongo-section-heading hongo_font_1614945708170\">Orders and Returns<\/div><div class=\"separator-style-2 vc_custom_1561642938467 separator-style2-3\"><\/div><div id=\"accordion-style-4-4\" class=\"panel-group accordion-style-4 accordion-style-4-4\"><div class=\"panel panel-default\"><div class=\"panel-heading active-accordion\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-4-4\" href=\"#accordion-one-link-22\"><div class=\"panel-title alt-font\">How can I place an order on shop.formadesign.it?<span class=\"pull-right\"><i class=\"ti-minus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-22\" class=\"panel-collapse collapse in\"><div class=\"panel-body\"><p>Choose the product you want to buy, add it to the cart and go to checkout. If you request extra delivery outside the EU, you will be put in contact with our consultants to better manage the shipment of the goods.<\/p>\n<\/div><\/div><\/div><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-4-4\" href=\"#accordion-one-link-23\"><div class=\"panel-title alt-font\">Is it possible to cancel an order before delivery?<span class=\"pull-right\"><i class=\"ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-23\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>Orders are generally processed within 24 hours and therefore they can be canceled within the same time frame. Alternatively, it is possible to request a return.<\/p>\n<\/div><\/div><\/div><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-4-4\" href=\"#accordion-one-link-24\"><div class=\"panel-title alt-font\">What can I do if I want to return the purchase?<span class=\"pull-right\"><i class=\"ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-24\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>The right of reconsideration allows the return of the goods within the fourteenth day of delivery. Alternatively, you can request a coupon that can be spent on the website or in our stores. The goods may not have been used and must be delivered with the original packaging. Handcrafted and customized products are excluded from the <a href=\"https:\/\/shop.formadesign.it\/en\/return-and-refund\/\" target=\"_blank\" style=\"text-decoration: underline; font-weight: bold;\">return policy<\/a>.<\/p>\n<\/div><\/div><\/div><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-4-4\" href=\"#accordion-one-link-25\"><div class=\"panel-title alt-font\">If the product is damaged or defective, what should I do?<span class=\"pull-right\"><i class=\"ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-25\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>It is possible to request a replacement. <a href=\"https:\/\/shop.formadesign.it\/en\/contacts\/\" target=\"_blank\" style=\"text-decoration: underline; font-weight: bold;\">Contact us<\/a> directly or by e-mail and we will guide you through the procedure to verify the type of damage in question.<\/p>\n<\/div><\/div><\/div><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-4-4\" href=\"#accordion-one-link-26\"><div class=\"panel-title alt-font\">I can open my box as soon as I receive the order?<span class=\"pull-right\"><i class=\"ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-26\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>We suggest you to check with the delivery manager that both the packaging and the contents are in good condition. Also check that the number of packages corresponds to those indicated on the delivery note. If you have noticed any problems you can indicate and sign the words \"Accept with reserve\" on the shipping receipt and contact <a href=\"https:\/\/shop.formadesign.it\/en\/contacts\/\" target=\"_blank\" style=\"text-decoration: underline; font-weight: bold;\">customer service<\/a> to report the problems.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container col-xs-mobile-fullwidth vc_col-sm-6\"><div class=\"vc_column-inner vc_custom_1572505182907  hongo_responsive_1572505182913\"><div class=\"wpb_wrapper\"><div class=\"alt-font display-inline-block heading-style-1 heading-6 hongo-section-heading hongo_font_1614946464873\">Other<\/div><div class=\"separator-style-2 vc_custom_1561642938467 separator-style2-4\"><\/div><div id=\"accordion-style-4-5\" class=\"panel-group accordion-style-4 accordion-style-4-5\"><div class=\"panel panel-default\"><div class=\"panel-heading active-accordion\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-4-5\" href=\"#accordion-one-link-27\"><div class=\"panel-title alt-font\">Is it possible to unsubscribe from the newsletter?<span class=\"pull-right\"><i class=\"ti-minus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-27\" class=\"panel-collapse collapse in\"><div class=\"panel-body\"><p>The FORMA DESIGN digital information service allows you to unsubscribe any time. By entering the email received, you can select unsubscription at the bottom.<\/p>\n<\/div><\/div><\/div><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-4-5\" href=\"#accordion-one-link-28\"><div class=\"panel-title alt-font\">What shall I do if i forget my password?<span class=\"pull-right\"><i class=\"ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-28\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>No problem: choose the \"Forgot your password?\" from the Login window. You will receive by email the link to securely set the new password of your account (if you do not receive our email immediately, also check the Promotions tab of your inbox). For doubts or assistance, <a href=\"https:\/\/shop.formadesign.it\/en\/contacts\/\" target=\"_blank\" style=\"text-decoration: underline; font-weight: bold;\">write to us<\/a>.<\/p>\n<\/div><\/div><\/div><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-4-5\" href=\"#accordion-one-link-29\"><div class=\"panel-title alt-font\">How are my data managed?<span class=\"pull-right\"><i class=\"ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-29\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>The data within the site are processed in accordance with the law ascribed to (Italian and EU Legislative Decree No. 196\/03). As regards the subject matter of data processing, the purpose is to prevent the processing from taking place without the electronic consent of the person entitled. For more information, visit the <a href=\"https:\/\/shop.formadesign.it\/en\/privacy-policy\/\" target=\"_blank\" style=\"text-decoration: underline; font-weight: bold;\">Privacy Policy<\/a> page.<\/p>\n<\/div><\/div><\/div><div class=\"panel panel-default\"><div class=\"panel-heading\" ><a class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion-style-4-5\" href=\"#accordion-one-link-30\"><div class=\"panel-title alt-font\">What should I do if I have encountered technical problems on the Forma Design website?<span class=\"pull-right\"><i class=\"ti-plus\"><\/i><\/span><\/div><\/a><\/div><div id=\"accordion-one-link-30\" class=\"panel-collapse collapse\"><div class=\"panel-body\"><p>You can request assistance by contacting us directly through <a href=\"https:\/\/shop.formadesign.it\/en\/contacts\/\" target=\"_blank\" style=\"text-decoration: underline; font-weight: bold;\">technical support<\/a> specifying the information requested in the appropriate form. Once we have received your report we will take charge of it and, if necessary, we will contact you to guide you in solving the problem.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><div class=\"vc_row-full-width vc_clearfix\"><\/div><section data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid  vc_custom_1572505238544   wow fadeIn vc_row-has-fill hongo-stretch-content hongo-stretch-row-container\"><div class=\"wpb_column vc_column_container col-xs-mobile-fullwidth vc_col-sm-6\"><div class=\"vc_column-inner vc_custom_1572505208848  hongo_responsive_1572505208853\"><div class=\"wpb_wrapper\"><div class=\"alt-font heading-style-3 vc_custom_1614952329443  hongo_responsive_1614952329445 heading-7 hongo-section-heading hongo_font_1614952329442\">Shape your Space.<\/div><div class=\"text-block-content hongo-text-block-2 vc_custom_1603968587451 last-paragraph-no-margin  hongo_responsive_1603968587456\"><p>For more than ten years we have been involved in designing and building your home, your restaurant, your work space step by step. FORMA is a furniture and design showroom, born from the desire to offer a complete service to the customer, with custom-designed furniture solutions from the best brands.<\/p>\n<\/div><a href=\"https:\/\/formadesign.it\/en\/\" target= \"_blank\" class=\"hongo-button-1  hongo_responsive_1614952367539 btn-link alt-font btn-small  hongo_button_1614952367536\">MORE INFORMATION<\/a><\/div><\/div><\/div><div class=\"wpb_column vc_column_container col-xs-mobile-fullwidth vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><ul class=\"list-style list-style-3 list-style3-1\"><li><i class=\"base-color fa-solid fa-check hongo_font_1614952447991\"><\/i><span>16 years of activity<\/span><\/li><li><i class=\"base-color fa-solid fa-check hongo_font_1614952447991\"><\/i><span>50+ contract projects<\/span><\/li><li><i class=\"base-color fa-solid fa-check hongo_font_1614952447991\"><\/i><span>3 showrooms and 1300sqm of exhibition space<\/span><\/li><li><i class=\"base-color fa-solid fa-check hongo_font_1614952447991\"><\/i><span>200+ completed projects<\/span><\/li><li><i class=\"base-color fa-solid fa-check hongo_font_1614952447991\"><\/i><span>15 professionals<\/span><\/li><\/ul><\/div><\/div><\/div><\/section><div class=\"vc_row-full-width vc_clearfix\"><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"[vc_widget_sidebar sidebar_id=\"servizi-e-legal\"]Frequently asked questions from usersThe following page of our site is intended to answer the most frequently asked questions relating to our service. General informationsIs FORMA an authorized reseller of all the brands on the site?Of course, we are authorized dealers of the most important national and international brands present in our catalog. All available products generally come from the original manufacturer's factory or our physical outlets. Can I take advantage of the Furniture Bonus for the year 2021?For more information on how to obtain the restructuring bonus, visit the dedicated page. Is FORMA DESIGN able to assist me to furnish an entire private or public space?Form consultants are ready and available to assist you in planning. Is it possible to request furniture items that are not on the online shop?Many items in our catalog are not uploaded on the shop-online for further information and insights on the merchandise catalogs you can contact us. Does the goods have a quality certificate? How do I check that they are original products?Each product in the main catalog has a label relating to the manufacturing plant. Sometimes the packaging itself may bear the brand of the house. For products in outlets, on...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-144464","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/shop.formadesign.it\/en\/wp-json\/wp\/v2\/pages\/144464","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shop.formadesign.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shop.formadesign.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shop.formadesign.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shop.formadesign.it\/en\/wp-json\/wp\/v2\/comments?post=144464"}],"version-history":[{"count":12,"href":"https:\/\/shop.formadesign.it\/en\/wp-json\/wp\/v2\/pages\/144464\/revisions"}],"predecessor-version":[{"id":155020,"href":"https:\/\/shop.formadesign.it\/en\/wp-json\/wp\/v2\/pages\/144464\/revisions\/155020"}],"wp:attachment":[{"href":"https:\/\/shop.formadesign.it\/en\/wp-json\/wp\/v2\/media?parent=144464"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}